Today I was sent a link to receive a FREE Ibex tumbler that would keep my drinks cold for up to 72 hours- just pay shipping and handling. Sounded pretty great to me.
So I went through the whole process of choosing my color and entering my information. Before continuing I decided to go ahead and research it a little bit more. To my surprise, I came across a few comments claiming that they had been charged $39.95 for the “free ibex tumbler”. I said to myself “Woah, $39.95? I thought this was a free cup. Good thing I didn’t place my order.”
Or Did I?
Well, unfortunately, I received an email just minutes later thanking me for my purchase. What purchase? Apparently they took it upon themselves to place my order. I had entered all my information, including credit card number, before changing my mind. I NEVER CLICKED CONTINUE. I guess to Ibex Tumbler, just entering it was enough for them.
I rushed to find a phone number on their website(which is 1-866-945-9083 for anyone who made the same mistake as me) and quickly called to cancel. I told the woman who answered the phone that I never clicked continue and she tells me that I did submit the order. So I asked her about the $39.95 that people have been charged for this free tumbler. She tells me that “yes, it’s a trial”.
A trial? Where did it say it was a trial? So I tell the customer service woman that it doesn’t say anywhere that it is a free trial. She continues to tell me that “It’s in the terms. All you have to do is read”. What terms? There are no terms!
After speaking to her I decided to check on my computer(I had previously been using my smart phone). There is a section that says:
YOUR RISK FREE IBEX:
Purchase one large 30 ounce tumbler risk free on us, just cover $6.95 S&H. 7 days after receiving your IBEX tumbler you will be charged the regular price of $39.95. If for any reason you are not thrilled with your tumbler – call 1.855.354.6917 to return it.
My guess is that they know most people use their phone and will not ever see this and think they are getting a free Ibex tumbler. They just threw it in on Desktop view to cover themselves against claims.
So after arguing I did get my order cancelled and my money back. Unfortunately some have not been as lucky as I was. I want to reach as many people as possible to tell you that this is a scam. You WILL be charged full price after 7 days. If you have already ordered- Call to cancel now! If you have not ordered- steer clear unless you are okay with paying the $39.95 from a very dishonest company.